Guangdong Museum (Guangzhou Lu Xun Museum)
Privacy Protection Policy
The Guangdong Museum (Guangzhou Lu Xun Museum) (hereinafter referred to as “the Museum”) solemnly pledges to respect and protect your personal privacy. This Privacy Policy explains how the Museum collects and uses personal information. By using the services provided by the Museum, you acknowledge that you have fully understood and agreed to the contents of this Privacy Policy.
1. Personal Information Processed by the Museum
• To enable real-name ticket booking, the Museum will collect your mobile phone number with your explicit consent.
• To enable real-name ticket booking, the Museum will collect your ID card number with your explicit consent.
• To facilitate nickname entry and account differentiation, the Museum will collect your WeChat nickname and profile photo with your explicit consent.
• During the real-name booking process, to facilitate quick completion of required information, the Museum may, with your explicit consent, collect your selected photo for identifying ID numbers contained therein.
• With your explicit consent, the Museum will collect the invoicing information you provide for the issuance of personal or corporate invoices.
2. Third-Party Plugins/SDK Information
To realize specific functions, the Museum may integrate plug-ins/SDKs provided by third parties when offering services on mobile devices. The handling of personal information by such third parties shall be subject to their officially published policies.
The third-party plugins/SDKs integrated into the Museum’s mobile services include:
(1) Plugin Name: Turing Shield Identity Recognition
Provider: Shenzhen Tencent Computer System Co., Ltd.
With your explicit consent, this plugin collects your WeChat nickname and profile photo.
With your explicit consent, this plugin collects your location information.
(2) Plugin Name: Weijing Identity Verification
Provider: Nansha Branch, Guangzhou Public Security Bureau
With your explicit consent, this plugin is used to verify your identity.
The Museum does not collect any personal information through this plugin.
(3) Plugin Name: WeChat Facial Verification
Provider: Tencent Technology (Shenzhen) Co., Ltd.
With your explicit consent, this plugin is used to verify your identity.
The Museum does not collect any personal information through this plugin.
3. Your Rights
You may request deletion of your mobile number by following this path: Mobile Service Homepage → “...” (upper right corner) → “Settings” → “Information Acquired by Mini Program” → Select Specific Information → “Notify the Museum to Delete.” The Museum commits to deleting the information upon receipt of your notice.
You may contact the Museum through the provided channels to exercise your legal rights to access, copy, correct, or delete your personal information.
If you have registered an account in the Museum’s mobile service, you may delete your account and all associated data and personal information by: Opening the “Guangdong Museum Booking” Mini Program → “Profile” → “Personal Information” → Click “Delete Account” and follow the on-screen instructions.
Phone: 020-38046886
4. Storage of Information
• Your information will be stored and processed within Mainland China.
• Generally, the Museum will retain your personal information only for the minimum period necessary to fulfil the purposes stated above. Upon expiry of the retention period, your personal information will be deleted or anonymized.
• If the Museum ceases to operate or provide the relevant services, it will promptly stop collecting your personal information, notify you individually or publicly of the cessation, and delete or anonymize the personal information it holds after service termination.
5. Rules for the Use of Information
The Museum will use collected information only within the purposes explicitly stated in this Policy.
If the Museum uses your information beyond the scope of this policy's purpose or its reasonable extent, the Museum must inform you by phone and obtain your explicit consent before changing the purpose or scope of use.
6. Provision of Information to Third Parties
The Museum undertakes not to share or transfer your information to any third party without your prior consent. If sharing or transfer becomes necessary, the Museum will directly obtain your explicit consent or confirm that the third party has obtained it.
The Museum undertakes not to publicly disclose your information. If disclosure is required, the Museum will inform you of the purpose, type, and scope of disclosure, and obtain your explicit consent in advance.
7. Protection of Minors’ Personal Information
According to the laws of the People’s Republic of China, individuals under 18 years of age are minors, and those under 14 are considered children.
If you are a guardian of a minor, you are reminded to fulfil your guardianship responsibilities properly and protect the personal information of the minor. If the minor under your guardianship uses our services, you should provide appropriate guidance and supervision.
If you are a minor, please read this Privacy Policy carefully with your parents or guardians and use our services or provide information only after obtaining their consent.
For minors, especially children, whose personal information is collected with parental or guardian consent, the Museum will only use, share, transfer, or disclose such information where permitted by law, with explicit consent from the parent or guardian, or where necessary to protect the minor. If the Museum inadvertently collects a child’s personal information without prior guardian consent, it will take steps to delete the relevant data as soon as possible.
Additional protective measures for children’s personal information:
(1) In addition to complying with this Privacy Policy, the Museum adheres to the principles of legality, necessity, informed consent, purpose limitation, security assurance, and lawful use, strictly following the Personal Information Protection Law and the Provisions on the Cyber Protection of Children’s Personal Information. The Museum will store, use, and disclose children’s personal information only for the minimum period necessary, after which it will delete or anonymize the data.
(2) When you, as a guardian, choose to allow a child to use our services, we may need to collect the child’s personal information to fulfil relevant service obligations. We will obtain your prior authorization and inform you of the purpose and use of such collection. If you choose not to provide such information, you may be unable to use certain services. Guardians must ensure the safety of children’s personal information and provide appropriate supervision and guidance when children access our services.
(3) Children and their guardians have the right to access and correct children’s personal information at any time, as well as to request deletion of such information.
The Museum has designated personnel responsible for protecting children’s personal information. If you have any opinions, suggestions, complaints, or reports regarding the handling of children’s personal information, please contact us using the details provided in this Policy. We will respond promptly and provide necessary assistance.
If you believe the Museum has failed to comply with the above provisions, or if you have other complaints, suggestions, or issues concerning the protection of minors’ personal information, please contact the Museum at:
Phone: 020-38046886
Last Updated: November 13, 2024
Effective Date: November 13, 2024
